Privacy Policy

Last updated: July 2, 2026

Routine High Maintenance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit routinehighmaintenance.com or make a purchase from us.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, shipping address, billing address, and phone number — collected when you place an order, create an account, or contact us.

Payment Information: Credit or debit card details are processed securely through our payment processor. We do not store full payment card numbers on our servers.

Device & Usage Data: IP address, browser type, operating system, pages visited, referral source, and time spent on pages — collected automatically through cookies and analytics tools.

Communications: Any messages you send us via email or contact forms.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to customer support inquiries
Send marketing emails (if you have opted in)
Improve our website and product offerings
Detect and prevent fraud
Comply with legal obligations

3. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, though disabling cookies may affect site functionality.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them).

4. Shopify

Our store is built on Shopify. Shopify may collect and process certain data on our behalf, including order information and browsing behavior. For more information, please review Shopify's Privacy Policy.

5. Payment Processing

Payments are processed through Shopify Payments and other secure third-party processors. Your payment information is encrypted and handled in accordance with PCI-DSS standards. We do not have access to your full card details.

6. Analytics

Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized usage data such as page views, session duration, and traffic sources. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Meta Pixel: We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising and to serve relevant ads to users on Meta platforms. The Pixel may collect information about your activity on our site. You can manage your ad preferences through your Meta Ad Settings.

7. Marketing Emails

Omnisend: We use Omnisend to manage our email marketing. If you subscribe to our newsletter or membership list, your email address will be stored in Omnisend. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

We will not send you marketing emails without your consent.

8. Third-Party Services

We may share your information with trusted third parties who assist us in operating our website and fulfilling orders, including shipping carriers, payment processors, and analytics providers. These parties are contractually obligated to keep your information confidential and use it only as necessary to provide their services.

We do not sell or rent your personal information to third parties for their own marketing purposes.

9. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and limited access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the personal information we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data
The right to opt out of marketing communications
The right to data portability

To exercise any of these rights, please contact us at yrhm@protonmail.com.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your data, and the right to opt out of the sale of personal information. We do not sell your personal information. To submit a request, contact us at yrhm@protonmail.com.

12. Children's Privacy

Our website is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website after updates are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Routine High Maintenance
Email: yrhm@protonmail.com
Phone: 424-570-0564