Privacy policy

Privacy Policy

Last updated: July 3, 2026

Routine High Maintenance ("we," "our," or "us") cares about your privacy. This policy explains what we collect, how we use it, and the choices you have when you visit routinehighmaintenance.com or place an order with us.

By using our website, you agree to the practices described here.

Information We Collect

Customer information. Your name, email address, shipping and billing address, and phone number, collected when you place an order, create an account, join our membership, or contact us.

Payment information. Card details are processed securely by our payment provider. We do not store full card numbers on our servers.

Device and usage data. Your IP address, browser type, the pages you visit, and how you arrived at our site, gathered through cookies and analytics tools.

Communications. Anything you send us by email or through a form on our site.

How We Use Your Information

We use what we collect to process and fulfill your orders, send confirmations and shipping updates, answer your questions, and send marketing emails when you've opted in.

We also use it to improve our website and the things we make, to prevent fraud, and to meet our legal obligations.

Cookies

Our site uses cookies, small files stored on your device, to remember your preferences, keep your cart working, and understand how the site is used.

You can manage cookies in your browser settings. Turning them off may affect how parts of the site work.

Shopify

Our store runs on Shopify. Shopify processes certain information on our behalf, including order details and browsing activity, so that our store functions properly. You can read more in Shopify's own privacy policy.

Payment Processing

Payments are handled through Shopify Payments and other secure processors. Your details are encrypted and handled to PCI-DSS standards. We never see your full card number.

Analytics

We use analytics tools, such as Google Analytics, to understand how visitors use our site, including page views, session length, and traffic sources. This data is aggregated and not used to identify you personally.

Where we run advertising, tools like the Meta Pixel help us measure how well our ads work. You can adjust your ad preferences through your Meta account settings.

Marketing Emails

When you subscribe to our newsletter or join our membership list, we store your email address with our email provider so we can send you the notes you signed up for.

Every email includes an unsubscribe link, and you can opt out at any time. We won't send you marketing emails without your consent.

Third-Party Services

We share information only with trusted partners who help us run our store and fulfill orders, such as shipping carriers, payment processors, and analytics providers. They're required to keep your information confidential and use it only to provide their service.

We do not sell or rent your personal information.

Data Security

We use industry-standard safeguards, including SSL encryption, secure servers, and limited internal access, to protect your information. No system is ever completely secure, but we work hard to keep your data safe.

Your Rights

Depending on where you live, you may have the right to access the information we hold about you, ask us to correct or delete it, opt out of marketing, or request a copy of your data.

To make a request, email us at yrhm@protonmail.com.

California Privacy Rights

If you're a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we collect, to request that we delete it, and to opt out of the sale of personal information. We do not sell your personal information. To make a request, email us at yrhm@protonmail.com.

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us and we'll remove it.

Changes to This Policy

We may update this policy from time to time. When we do, we'll revise the date at the top of the page. Continued use of our site means you accept the current version.

Contact Us

Questions about your privacy? We're happy to help.

Routine High Maintenance
Email: yrhm@protonmail.com
Phone: 424-570-0564