Return & Refund Policy

Last updated: July 3, 2026

We want you to feel good about everything you bring into your home from Routine High Maintenance. If something isn't right, we're here to make it right.

Return Eligibility

We accept returns on most items in their original, unused condition with any tags and packaging intact. To be eligible, items should be unworn, unwashed, and free of signs of use.

Return Window

You have 30 days from the delivery date to request a return. After 30 days, we're unable to offer a refund or exchange, though we're always happy to help where we can.

How to Start a Return

Email us at yrhm@protonmail.com with your order number and a short note about what you'd like to return and why. We'll reply with return instructions and, where applicable, a shipping label.

Damaged or Defective Items

If your order arrives damaged or has a defect, please photograph the item and packaging and contact us within 7 days of delivery. We'll arrange a replacement or refund at no cost to you.

Incorrect Items

If you received the wrong item, let us know within 7 days and we'll send the correct one and cover return shipping on the item sent by mistake.

Exchanges

Happy to help you swap for a different size, color, or item. Reach out and we'll walk you through it, subject to availability.

Refund Timing

Once we receive and inspect your return, we'll send a confirmation email. Approved refunds are issued to your original payment method, typically within 5 to 10 business days, depending on your bank or card provider.

Non-Returnable Items

A few things can't be returned for hygiene and safety reasons, including opened beauty or personal-care products, gift cards, and final-sale items. Any exceptions will be noted on the product page.

Return Shipping

For damaged, defective, or incorrect items, return shipping is on us. For other returns, original shipping costs are non-refundable and return shipping is the customer's responsibility unless we state otherwise.

Return Mailing Address

Please wait for return authorization before mailing anything back. Once approved, send authorized returns to:

Routine High Maintenance
The UPS Store #6721
552 E Carson St
Carson, CA 90745-2887

Questions?

If you're unsure about anything, reach out before you order and we'll gladly help.

Email: yrhm@protonmail.com
Phone: 424-570-0564