Return & Refund Policy

Last updated: July 2, 2026

Due to the nature of our products — which are sold strictly for research use only — all sales are generally considered final. However, we stand behind the quality of every order we ship and will work with you in specific circumstances outlined below.

When Returns Are Accepted

We will consider a return, replacement, or refund only in the following situations:

Wrong item shipped: You received a product different from what you ordered.
Damaged upon arrival: Your order arrived visibly damaged or compromised during transit.
Lost shipment (verified): Your package is confirmed lost by the carrier after investigation.

How to Submit a Claim

To initiate a return or replacement claim, you must contact us within 7 days of delivery (or within 7 days of the expected delivery date for lost shipments) at:

Email: yrhm@protonmail.com
Phone: 424-570-0564

Please include the following in your message:

Your order number
A description of the issue
Photographs of the item and packaging (required for damaged claims)

Claims submitted after 7 days of delivery may not be eligible for review.

Review Process

Once we receive your claim, our team will review it and respond within 2–3 business days. We reserve the right to determine whether a replacement or refund is the appropriate resolution based on the nature of the issue and available inventory.

Approved replacements will be shipped at no additional charge. Approved refunds will be issued to the original payment method within 5–10 business days.

When Returns Are Not Accepted

We are unable to accept returns or issue refunds in the following circumstances:

Opened or used products: Once a product has been opened or used, it cannot be returned under any circumstances.
Improper storage: Products that have been stored outside of recommended conditions and subsequently degraded.
Customer ordering mistakes: Ordering the wrong product, incorrect quantity, or changing your mind after an order has been placed or shipped.
Delayed claims: Claims submitted more than 7 days after delivery.
Incomplete information: Claims submitted without required documentation (order number, photos, etc.).

Non-Returnable Items

Because our products are research compounds, all items are non-returnable once the seal has been broken or the product has been handled. This policy exists to protect the integrity of our products and the safety of our customers and team.

Shipping Costs

If a return is authorized, we will provide a prepaid return shipping label for orders involving wrong items shipped or damaged goods. For all other approved cases, return shipping costs and logistics will be determined on a case-by-case basis.

Return Mailing Address

Authorized returns must be mailed to the address below. Do not send returns without prior authorization from our team.

Routine High Maintenance
The UPS Store #6721
552 E Carson St
Carson, CA 90745-2887

Questions?

If you have questions about our return policy, please contact us before placing your order:

Email: yrhm@protonmail.com
Phone: 424-570-0564