Shipping Policy

Last updated: July 3, 2026

Thank you for your order. Here's everything you need to know about how we pack, ship, and deliver.

Where We Ship

We currently ship within the United States. At this time we're unable to ship to U.S. territories, APO/FPO addresses, or international destinations.

Processing Time

Orders are prepared within one to three business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays.

During launches and busier seasons, processing may take a little longer. If there's a meaningful delay, we'll let you know.

Shipping Methods & Delivery Times

You'll see the available shipping options at checkout. Delivery estimates start once your order ships, not when it's placed, and vary by your location and the carrier.

These estimates come from the carrier and aren't guaranteed, so we're not able to take responsibility for carrier-side delays.

Tracking

Once your order is on its way, we'll email you a shipping confirmation with a tracking number. Please allow up to 24 hours for tracking to become active after that email arrives.

Lost or Missing Packages

If tracking shows your package as delivered but it hasn't arrived, please check around your home, with neighbors, and with your building manager first. Carriers sometimes mark packages delivered a little early, so it's worth waiting a day or two.

If it still can't be found, email us at yrhm@protonmail.com and we'll help investigate with the carrier. Please reach out within 14 days of the expected delivery date.

Incorrect Addresses

Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly.

If you spot a mistake right after ordering, email us as soon as possible and we'll do our best to update it before the order ships, though we can't guarantee a change once processing has begun.

Returned & Undeliverable Packages

If a package comes back to us as undeliverable or refused, we'll reach out to arrange reshipment. Additional shipping charges may apply. If reshipment isn't possible, we'll issue a refund minus original shipping and any return fees.

Holidays & Weather Delays

Around major holidays, carriers handle a much higher volume, which can slow deliveries. We recommend ordering early during the holiday season.

Severe weather and other events beyond our control may also cause delays. We appreciate your patience when they do.

Damaged Packages

If your order arrives damaged, please photograph the packaging and contents and contact us within 7 days of delivery at yrhm@protonmail.com. Our Return & Refund Policy explains the next steps.

Questions?

We're happy to help with anything about your order.

Email: yrhm@protonmail.com
Phone: 424-570-0564